Learning tech at an older age can be stressful so I try to keep it light. How do I do that? Here’s an example: An 86-year-old client...

A client caught me off-guard last week when she told me, "You're not just teaching me how to use my computer, you're changing the culture...

What did a grandson Justin Boogaard do when his grandma wanted to order an Uber but didn't have a smartphone? He created a service for...

I always want to be available to my clients but two weeks ago, I turned my phone off to enjoy my daughter’s high school graduation. After...

One of my clients, in her late ‘80s, has been learning to send emails. But if they were more than a few lines, she’d write them on paper...

I’ve been working with a 85-year-old woman for several months, first with her laptop and now with her new Jitterbug phone (A Jitterbug is...

Everyone learns differently. Some like their hands held, others are more independent. The latter is the case with Barbara. She likes me...

There are some endearing letter-writing customs that haven’t carried over to emails and texts. It’s too bad. One of my clients...

My 88-year-old client loves her Amazon Echo. An Amazon Echo is basically Google or Siri -- you can ask it anything with a voice-audible...

Bob lives in an assisted living facility. I’ve been seeing him monthly for almost a year. He likes to Google old friends from high...

I’ve been working with Barbara weekly for over a year. She has mastered emailing, Facebook, online shopping, and purchasing movie tickets...

What do I love about my work? Every client is different. Every client has a different learning style. My job is to find the best way to...

Someone once asked what makes me different from anyone else who does what I do. My answer was, "I'm patient." But something happened a...

I’m often asked why I started my business. There were a few reasons but it comes down this. Several years ago, I was working at a...

The biggest compliment I can receive is when a client doesn't need me any more. I've been working with Sandy on basic office skills off...

Every now and then I get a call from a prospective client with a program I’ve never heard of. That’s what happened with Peggy. She...

It's hard when an adult child lives far away from a parent. It can be difficult to find a doctor, a caregiver, or....someone to help with...

I got a call from a woman wanting to hire me for her mother. She told me her mother had never learned to type and may be dyslexic. She...

Most of my clients hire me to learn basic functions on their phones and computers. My most common requests are learning how to text,...

I’ve had several clients who wanted to learn how to use their GPS systems. And, I have to admit, it’s one of the lessons I enjoy the...