“… she opened the front passenger door, and got in…”
Several months ago, I was interviewed at a business networking meeting. I was asked, “What has given you the disposition to be so...
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Nancy Spear
Nov 11, 20192 min read
“She was a tad bit frantic…”
I got a text from a client in her late 70s. We’ve worked together off and on for several months, mostly on her iPhone’s Google Calendar...
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Nancy Spear
Oct 2, 20191 min read
“Thank you for never saying this is easy.”
Last week, I showed a client in her 70's how to organize several folders on her laptop. All contained documents for her work but were not...
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Nancy Spear
Aug 30, 20192 min read
“Well, you don’t say….”
I see most of my clients in their own homes but I go to one Assisted-Living facility every month. They put me in their daily events...
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Nancy Spear
Aug 2, 20191 min read
“It has to be a quick click click.”
I was helping a woman with her iPhone, explaining how to swish away open apps. I said, “Double click on your home button and you’ll see...
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Nancy Spear
Jul 11, 20191 min read
Who was at the other end of the call?
I got a call from a man who wanted his father to learn FaceTime. I asked him to send me a few mobile numbers so we could contact his...
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Nancy Spear
Apr 30, 20191 min read
I didn't used to like surprises
I didn’t used to like surprises. But now I do. I’ll tell you why. Before I see a new client, I learn what they want to work on so that...
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Nancy Spear
Mar 12, 20192 min read
One Step Up From She Didn’t Hate Me
Three years ago, a woman in her late 80s called me. She’d previously worked with three computer teachers who weren’t the right fit. They...
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Nancy Spear
Dec 30, 20182 min read
"Maybe you don’t know what my wife does.”
There were a few of us left at our friends’ Christmas party. Gathered around the table were several teenagers, a few of their parents,...
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Nancy Spear
Dec 20, 20181 min read
"Are you taking blood thinners?"
This is not a tech tip but please read it anyway. A friend of mine rushed to the ER to be with her mother. The doctor asked the older...
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Nancy Spear
Nov 21, 20181 min read
“Oh, I think you’ve told me that before.”
There are many shortcuts when using a tech device. I have a client who takes the ‘longcuts.' She opens a new tab for every email. Instead...
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Nancy Spear
Oct 7, 20182 min read
"Is this what they do nowadays?”
My client stared at her niece’s email reply. Then looked at me and said, “There’s nothing there.” I pointed to the very top of the email....
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Nancy Spear
Jul 30, 20181 min read
The Millennial Behind the Desk
We were in New York a few months ago and I was looking forward to my second visit to the Tenement Museum. I purchased our tickets on my...
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Nancy Spear
Jun 6, 20181 min read
It looked like a cup of orange juice
I was recently asked why I am a good choice for my clients. My answer? I understand that people learn differently. In my case, some want...
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Nancy Spear
Apr 29, 20182 min read
She went full speed ahead
I’ve been seeing 76-year-old Susan for months, she’s learned many functions on her iPad. When I walked in the other day, she surprised me...
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Nancy Spear
Mar 11, 20182 min read
Fear of Folders
I saw a new client a few weeks ago. We’ll call her Angie, she’s in her mid 60’s. When she called me, she had questions about the rainbow...
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Nancy Spear
Feb 1, 20181 min read
I closed my eyes and took a deep breath
Learning something new can be scary. Some get anxious. Some just avoid it completely. But my 80-year-old client was determined to master...
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Nancy Spear
Nov 19, 20171 min read
She never got a gold star or a blue ribbon
My 90-year-old client has been working so hard. We’ve been concentrating on emailing for months: start typing the recipient’s name and...
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Nancy Spear
Oct 15, 20171 min read
It was a dark and stormy night …
It was a dark and stormy night. My client was writing an email all alone. She was hunched over her keyboard with only the light from her...
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Nancy Spear
Sep 25, 20172 min read
All of a sudden, she had a purpose…
I see several clients in assisted-living facilities. One, we’ll call her Bea, I’ve seen monthly for almost a year. She’s learned every...
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