Several months ago, I was interviewed at a business networking meeting. I was asked, “What has given you the disposition to be so...

I got a text from a client in her late 70s. We’ve worked together off and on for several months, mostly on her iPhone’s Google Calendar...

Last week, I showed a client in her 70's how to organize several folders on her laptop. All contained documents for her work but were not...

I see most of my clients in their own homes but I go to one Assisted-Living facility every month. They put me in their daily events...

I was helping a woman with her iPhone, explaining how to swish away open apps. I said, “Double click on your home button and you’ll see...

I got a call from a man who wanted his father to learn FaceTime. I asked him to send me a few mobile numbers so we could contact his...

I didn’t used to like surprises. But now I do. I’ll tell you why. Before I see a new client, I learn what they want to work on so that...

Three years ago, a woman in her late 80s called me. She’d previously worked with three computer teachers who weren’t the right fit. They...

There were a few of us left at our friends’ Christmas party. Gathered around the table were several teenagers, a few of their parents,...

This is not a tech tip but please read it anyway. A friend of mine rushed to the ER to be with her mother. The doctor asked the older...

There are many shortcuts when using a tech device. I have a client who takes the ‘longcuts.' She opens a new tab for every email. Instead...

My client stared at her niece’s email reply. Then looked at me and said, “There’s nothing there.” I pointed to the very top of the email....

We were in New York a few months ago and I was looking forward to my second visit to the Tenement Museum. I purchased our tickets on my...

I was recently asked why I am a good choice for my clients. My answer? I understand that people learn differently. In my case, some want...

I’ve been seeing 76-year-old Susan for months, she’s learned many functions on her iPad. When I walked in the other day, she surprised me...

I saw a new client a few weeks ago. We’ll call her Angie, she’s in her mid 60’s. When she called me, she had questions about the rainbow...

Learning something new can be scary. Some get anxious. Some just avoid it completely. But my 80-year-old client was determined to master...

My 90-year-old client has been working so hard. We’ve been concentrating on emailing for months: start typing the recipient’s name and...

It was a dark and stormy night. My client was writing an email all alone. She was hunched over her keyboard with only the light from her...

I see several clients in assisted-living facilities. One, we’ll call her Bea, I’ve seen monthly for almost a year. She’s learned every...