I was recently asked why I am a good choice for my clients. My answer? I understand that people learn differently. In my case, some want written instructions on how to use their computer, others want something more creative.
My 90-year-old client was having trouble finding her Gmail’s delete icon. The gray trash can didn’t look like a trash can to her. She said it looked like a cup of orange juice.
I went with it. I asked, “After you’re done with your morning juice, what do you do with the paper cup?” I answered myself, “You throw it away! Click on the cup of orange juice and delete your email!”
We both laughed. And she has mastered deleting her Gmail.
Nancy Spear
Nancy's Tech Help for Older Adults
310-365-9951 • info@nancys-tech-help.com • www.nancys-tech-help.com
