“Excuse me, do you know how to do this?”
I finished with a client in Santa Monica and was walking to my car on 5th near Broadway when I heard a voice, “Excuse me, do you know how...
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Nancy Spear
- Jan 13, 2016
- 1 min
“Conquer the fear with baby steps.”
New Year’s resolutions are tricky. If we bite off more than we can chew, we’re almost bound to fail. This couldn’t be more true for an...
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Nancy Spear
- Dec 14, 2015
- 2 min
“…the number had been disconnected. She thought the worst.”
Several family members hired me as a gift for their 76-year-old mother. She needed lessons (and encouragement) on her iPad, and we’ve...
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Nancy Spear
- Sep 24, 2015
- 2 min
“See that dude over there? He’s totally awesome.”
A few weeks ago, I went to a big-box store to purchase an external hard drive for a client. I knew they had classes for older adults, so...
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Nancy Spear
- Aug 28, 2015
- 2 min
She has an iPhone, an iMac, and Early Stage Memory Loss
I’ve been seeing my 83-year-old client once a week since January. I arrive at her condo at 10am and as I set up in her dining room, she...
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Nancy Spear
- Aug 2, 2015
- 2 min
I could tell they were a happy bunch.
A few weeks ago, I was hired to teach two sets of in-laws how to use their iPhones. Their respective son and daughter asked me to teach...
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Nancy Spear
- Jul 13, 2015
- 2 min
“It did look a little ominous.”
I got a call from a woman wanting to learn how to post a photo to Facebook. She was tired of hearing: “Mom, I showed you how to do this.”...
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Nancy Spear
- May 19, 2015
- 2 min
Cell Phones, Tablets, and Computers: Tips for Patiently Helping Older Adults
Most times, when I tell someone about my business helping older adults with technology, I get one of two responses: 1. “Oh, you must be...
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Nancy Spear
- May 12, 2015
- 1 min
Her excitement was contagious. “Can I search for restaurants? How do I video? Text? Do I have enoug
A new client called excited about her new Galaxy S5. She gave me a long list of what she wanted to learn: phone functions, texting,...
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Nancy Spear
- Apr 27, 2015
- 2 min
“…he gave me the exact address of his childhood home.”
I work with several residents at a senior living facility. There are my regulars but about a month ago, a new resident wanted to see me....
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Nancy Spear
- Mar 21, 2015
- 2 min
She put her hand on mine and said, “I like when you’re here.”
Some clients only hire me for a few sessions. Once they learn to format a Word document or send a photo from their phone, they thank me...
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Nancy Spear
- Feb 26, 2015
- 1 min
“…she was ashamed to ask for help.”
Several months ago, I got a call from a woman who said she was ashamed to ask for help with her iPhone. She actually used the word...
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Nancy Spear
- Feb 16, 2015
- 1 min
“When the first reply popped up from his granddaughter, his face lit up.”
My clients range in age from 49 to 87. They all have different obstacles. Some are anxious or fearful. Others have diagnoses that can...
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Nancy Spear
- Jan 31, 2015
- 1 min
I could hear the panic in her voice. “What’s a doc?”
My business cards read: Nancy’s Tech Help for Older Adults. I do have clients in their 70s and 80s, but let me tell you about one of my...
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Nancy Spear
- Dec 10, 2014
- 1 min
VHS or Beta?
Sometime in the early ‘80s, my family got a VCR. It was so exciting. A big event. I remember overhearing my mom’s side of a phone...
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Nancy Spear
- Nov 23, 2014
- 2 min
A Sigh of Relief and a Smile
Several months ago, I went to the Santa Monica Library’s tech fair for older adults. There were speakers on social media and safe online...
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Nancy Spear
- Oct 30, 2014
- 2 min
My Sweet Grandma and Gift Giving
My grandma is 103. Up until a few years ago, she was incredibly active. When she was 90, we used to joke that she was finally acting like...
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Nancy Spear
- Oct 15, 2014
- 2 min
Texting Through the Generations
I love my mom. She is dedicated to her grandchildren, all seven of them. So much so that she once called me – just shy of panicking –...
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