Several years ago, I took a class at the Apple Store on Accessibility. I learned about ways to use Apple products with clients who have low vision or hearing issues. But I haven’t had the chance to use what I learned until a few weeks ago. I have a new client in her mid 90s. At her first lesson, she learned the basic functions of the phone app. Then she told me that her iPhone was supposed to be connected to her hearing aids but she couldn’t hear it ringing. That’s when I rem

This is not a tech tip but please read it anyway. A friend of mine rushed to the ER to be with her mother. The doctor asked the older woman if she was taking blood thinners. Her response was slurred and she was confused. The doctor looked at my friend and asked her. She had no idea what medications her mother took. The hospital was able to contact the woman’s doctor who faxed over the med list. But that took at least 45 minutes. When you are with your family this holiday seas

I saw a new client a few weeks ago. We’ll call her Angie, she’s in her mid 60’s. When she called me, she had questions about the rainbow ball, updates on her computer, and how to get photos off of flash drives. When I got to her apartment, I saw another issue that needed to be addressed. Her desktop was covered with unnamed photo icons. I addressed her initial questions and since we had time, commented, “You sure do have a lot of photos here. How about we put them in folders?

It was a dark and stormy night. My client was writing an email all alone. She was hunched over her keyboard with only the light from her computer illuminating her dark wood-paneled den. She usually waited for our biweekly lesson to reply to emails, but there was a growing sense of urgency to get back to her friend, and I was away. She typed and typed, knowing there were some mistakes but she was afraid to go back and correct them. It was as if the walls were closing in around