I saw a new client a few weeks ago. We’ll call her Angie, she’s in her mid 60’s. When she called me, she had questions about the rainbow ball, updates on her computer, and how to get photos off of flash drives. When I got to her apartment, I saw another issue that needed to be addressed. Her desktop was covered with unnamed photo icons. I addressed her initial questions and since we had time, commented, “You sure do have a lot of photos here. How about we put them in folders?
It was a dark and stormy night. My client was writing an email all alone. She was hunched over her keyboard with only the light from her computer illuminating her dark wood-paneled den. She usually waited for our biweekly lesson to reply to emails, but there was a growing sense of urgency to get back to her friend, and I was away. She typed and typed, knowing there were some mistakes but she was afraid to go back and correct them. It was as if the walls were closing in around
I always want to be available to my clients but two weeks ago, I turned my phone off to enjoy my daughter’s high school graduation. After the ceremony, I saw that a client had left a voicemail. I listened and heard a very shaky voice describe that her email window was too far to the right and she couldn’t scroll down. I immediately called her back, thinking that after two hours she would be beside herself. But, instead, she answered calm and happy, “I did what you always tell
Everyone learns differently. Some like their hands held, others are more independent. The latter is the case with Barbara. She likes me to show her a computer function once and then give her as much time as necessary to do it by herself. The other day, we were working on a Word document. I had shown her how to copy, paste, underline, and highlight. I also told her how important it is to click File and Save several times before she finishes. She got to the end of her document