A few weeks ago, I led a workshop on How to Use Zoom (via Zoom) with a Los Angeles synagogue. The Rabbi was the moderator and there were 17 older adults. We started with Gallery/Speaker View, then to Mute/Unmute, but when we got to Chat, there was some confusion. The Rabbi called on a gentleman who was raising his hand and unmuted him. “Why does it say everyone else’s name but mine just says ‘me’?”, he asked. “Good question,” I answered. “When you send a Chat, everyone else s

I always want to be available to my clients but two weeks ago, I turned my phone off to enjoy my daughter’s high school graduation. After the ceremony, I saw that a client had left a voicemail. I listened and heard a very shaky voice describe that her email window was too far to the right and she couldn’t scroll down. I immediately called her back, thinking that after two hours she would be beside herself. But, instead, she answered calm and happy, “I did what you always tell

Everyone learns differently. Some like their hands held, others are more independent. The latter is the case with Barbara. She likes me to show her a computer function once and then give her as much time as necessary to do it by herself. The other day, we were working on a Word document. I had shown her how to copy, paste, underline, and highlight. I also told her how important it is to click File and Save several times before she finishes. She got to the end of her document

I got a call from a woman wanting to learn how to post a photo to Facebook. She was tired of hearing: “Mom, I showed you how to do this.” “We did this yesterday, Mom…it’s not that hard.” “Really, mom, again?” I went over; she sat at her computer, I sat to her right. She was a little skittish. I showed her where to find her photos. She selected one, clicked Share and chose Facebook from the pop-up menu. That’s where it got tricky. Up popped a small window asking for her Facebo